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 How
do I begin the process of acquiring cabinets for my home?Typically, I will ask a prospective client to come visit me in our new showroom. We have excellent displays that clearly will show you in person, exactly what type of work we do . By coming in, you will have the opportunity to touch and feel the cabinetry. By opening and closing doors, exploring what some of our high end “Gizmos” actually do, you will have a much better sense of how our cabinetry can look and function in your home. By seeing door styles, finishes, cabinetry styles and construction materials and hardware, you should leave with a real sense of what your cabinetry is going to be. This is time well spent, because it can answer so many questions, as well as allow you a much better understanding of any estimate that I propose to you. Do I need to bring anything with me when I visit your showroom? If you have any plans ,then yes, definitely bring them . If you do not have drawings already, I will ask if you can hand draw a quick sketch of what you think you may want, with some ballpark measurements. I can email or fax you a guide to help you identify what your needs are, as well as instructions of how to measure your intended work area. You may also download the same set of instructions. To download instructions click download pdf Instructions Save to an appropriate file. After download is complete, select open, then print. From even a simple drawing, I can generate a detailed estimate, complete with specifications. I do this by computer. It is very accurate and reasonably quick. What next? Well, if we seem to be on the same page, if you feel comfortable with me, if you are suitably happy with the showroom choices, and the estimate is satisfactory, we will go on to the design phase. Why do you do this? Frankly, to cut down time I spend chasing false leads, and ultimately, to reduce the cost of your project. From even a simple drawing, I can generate a detailed estimate, complete with specifications. I do this by computer. It is very accurate and reasonably quick. Design Phase? The Design Phase is just that. I will design your project! At this point, I will typically be visiting you at your home or project site. I will take accurate measurements of the proposed work area using various tape measures and distance lasers. I will take note of accesses to the delivery area. Any electrical, plumbing, HVAC, cable, or other considerations that may impact on the design of your project will be taken into account. Often, I will take digital pictures of the area and use a laser level to determine how square and level your site is. Looking at a site in person sometimes reveals options that were not initially considered. I will try to use my experience and expertise to suggest minor or major alternatives if they seem appropriate to your style and budget concerns. I’ll ask you further questions on your preferences and try to better understand how you anticipate using your new cabinetry. Armed with this information, and with notes of your showroom visit, I can begin drawing your project. Drawings? I generate drawings on a CAD program called KCDw. I will supply you with elevation, floor plan, and 3D views. On the drawings, I will put relevant notes that may be required to help you understand exactly what you are buying. Although I will try to draw something you love right away, it often will require a few redraws to get it just right. When the design is finally complete and you are happy and understand it completely, I will create a Proposal. Proposal? The proposal is often very similar to the estimate. The difference is it will now include exact measurements, styling, options, and all drawings as well as delivery and installation notes. It will include a payment schedule as well as an anticipated delivery date. Acceptance of the proposal is what will actually place your project in the manufacturing schedule. Scheduling Scheduling is something that I recognize as being of critical importance. Whether it is because you are trying to line up sub-contractors in a kitchen project, or it’s an entertainment center that you may not need on a specific date, but you really want it, I will do my best to set a date and actually deliver on it. If there are any delays, for whatever reason, I will notify you well in advance. As a general rule, I am trying to deliver Entertainment Centers and similar projects on a 5 - 8 week schedule. Kitchens, I am trying to deliver on a 6-10 week schedule depending on design, size, and complexity. Most kitchens are delivered within 8 weeks, Fastest delivery time is approximately 5 weeks. Shop Visits?  You are welcome to visit the shop at almost any time. While your project is
under way, you may come by to see its status, to see part of the manufacturing
process, or to ask questions. Basically, whatever I can do to make you
comfortable about your project, I will try to do.Phone Calls? Same as the shop visits, you are welcome to call at any time and if I am not available, I will return your call as soon as possible. Warranties Doors, Drawer Fronts, and Drawer Boxes are warranted for one year from the date of manufacture. In reality, if there is anything wrong with any of these components, I will most often discover them at receiving. The rare defect that could occur is invariably identified either prior to, or very shortly after delivery. They are matter of factly replaced when necessary. Because I rely so heavily on word of mouth business, I will generally do all I can to help a past customer, regardless of when a problem may arise. Whether it is to adjust for free, a drawer front that may have come out of adjustment, or to repair at a nominal charge a door that someone’s child chose to use as a jungle gym, my customers, and their satisfaction are my livelihood and my opportunity for success. I always return calls. |
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